Returns & Exchanges
At Max, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains seamless.
Initiate Your Request
Log into your Max account, navigate to your order history, and select the items you wish to return to receive a digital return authorization.
Package Your Items
Place the unworn garments back into their original packaging, ensuring all brand tags and security seals remain intact.
Ship It Back
Affix the prepaid shipping label provided in your email to the outside of the parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing